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Officer: Support Resource

Closing date: 17/12/2021  
Number of positions: 1 
Recruiter name: Meriam Tlapudi Sebake  
Reference number: 12846  
Permanent

ER24 Contact Centre 124 | Sandton | South Africa 

MAIN PURPOSE OF JOB

To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: BAA/ Level 3 first aid Certification

 

REQUIRED EXPERIENCE

 

ESSENTIAL MININUM EXPERIENCE: Contact Centre  / Emergency Contact Centre exposure

DESIRED EXPERIENCE:  1 – 3 years dispatching in an EMS contact centre

KEY RESPONSIBILITY AREAS

Dispatch vehicles according to the CAD system

Assist in receiving, prioritise, logging, and processing  all calls and alerts received

Provide basic contact centre administration

REQUIRED JOB SKILLS AND KNOWLEDGE

Computer literate (Microsoft Office)
Dispatching of vechicles
Emergency Care
Typing Skills
English language (written and verbal)
Geographical locations
EMS environment
Telephonic and email etiquette

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

It is a condition of employment that all Mediclinic employees based in Southern Africa are vaccinated against any dangerous or life threatening transmissible diseases. Currently applications for the advertised position will only be considered from applicants who have been at least partially vaccinated against Covid-19 by the time of their appointment with an understanding that full vaccination will be achieved within two (2) months after appointment date. 

 

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Job Type:  Administration


Job Segment: CAD, Drafting, Call Center, Engineering, Customer Service

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