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Contact Centre Data Steward

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ER24 Contact Centre 124 | Sandton | South Africa 


Closing date: 19/04/2024  
Number of positions: 1 
Recruiter name: Meriam Tlapudi Sebake  
Reference number: 49562  
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

The Contact Centre Data Steward is responsible for overall Contact Centre data governance; management information reporting; coordination and management of Contact Centre data privacy initiatives as well as adhoc administrative tasks.

KEY RESPONSIBILITY AREAS

  • Data governance
  • Management information reporting
  • Ensure compliance and security of the data (Date Privacy)
  • Adhoc administrative tasks
  • Personal Effectiveness

REQUIRED EDUCATION

ESSENTIAL EDUCATION

Diploma in in statistics, computer science, or a closely related field.

DESIRED EDUCATION

Bachelor's degree in statistics, computer science, or a closely related field.

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

2-3 years’ managing big data, reporting and data analytics

DESIRED EXPERIENCE

3-5 years’ managing big data, reporting and data analytics

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Delivering results and meeting customer and team expectations
  • Presenting and communicating information
  • Writing and reporting
  • Programming expertise
  • Rational database proficiency
  • Data Modelling
  • Data warehousing concepts
  • Technical writing
  • Formal technical education
  • Business Acumen

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 

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